Frequently Asked Questions
Online giving is a safe and easy way to support the ministries of Evident Grace. This system enables you to support the church by making a one-time contribution or establishing a recurring contribution.
Click Here to proceed to EG’s Secure Online Giving Site
Q: Is it safe to give online?
Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by TransFirst (who is explained in more detail at the bottom of this page).
Q: What types of credit cards can I give from?
You can give online from your MasterCard, Visa, or Discover, or debit cards with the MasterCard or Visa logo.
Q: What types of bank accounts can I give from?
At this time, Evident Grace can only process gifts from credit cards, but you can use your debit card with a MasterCard or Visa logo.
Q: Can I use a check card?
True check cards are not accepted through our system due to the sensitivity of securely requesting a Personal Identification Number (PIN).
Q: Are there any fees involved with giving online?
Not to you. You will not pay any fees with an online gift.
Q: Can I make a one-time gift?
Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution. One-time gifts are processed immediately. Recurring gifts are processed on the day in which you have designated.
Q: If I want to set-up a recurring gift, what are my options for frequency of my gift?
For recurring gifts, you have the option of giving daily, weekly, bi-monthly, twice a month, monthly, every four weeks, every eight weeks, quarterly, or yearly.
Q: Can I change my personal information or the amount or the frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply send an email to [email protected] or call Jeremy at 757.876.8512.
Q: Can I review my donation history online?
You will receive an email confirmation when your contribution is processed.
Q: Will I still receive regular contribution statements from the church?
Yes. The church will continue to send year-end contribution statements to your address on file for tax purposes.
Q: When will contributions be taken from my account?
Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.
Q: Can I designate my gift to a particular cause?
Yes, you can designate your gift to go toward general offering, our mercy fund, or any other designation that is listed in the dropdown box above the ‘one-time gift’ button or the ‘recurring gift’ button. Once you have selected the desired designation, click the corresponding button.
Q: How will I know that I set up my gift correctly?
Immediately after submitting your contribution, you will receive an e-mail verifying your contribution.
Q: Does it matter which Internet browser I use?
No. Any browser will work.
Q: Will I be able to give to special Evident Grace campaigns online?
During times when these campaigns are occurring, you will be able to give a one-time or recurring contribution to support the given initiative or campaign.
Q: Will I be able to give to Evident Grace on my phone?
While we do not have online giving app, you can use your mobile browser to give online. Our website is setup to make mobile browsing very easy. Just go to http://www.evidentgrace.com/online-giving/ from your mobile device. (Note: you will need to make sure to allow pop-ups for the process to complete)
Q: I have additional questions about online giving that have not been addressed. Who can I talk to for help?
For any questions, concerns, or comments about the online giving system, please contact us at [email protected]. You will receive a response from our staff as soon as possible.
Evident Grace Fellowship offers online giving through TransFirst.com, a secure, PCI Compliant, Service Provider. They handle the security of the online giving system. TransFirst enables us to accept donations and using Visa, Mastercard, Discover, and debit card with the MasterCard or Visa logo. TransFirst, is one of the largest providers of secure payment processing in the U.S. Your information is held securely by TransFirst. This information will remain private and will never be given away to third parties, other than to process your scheduled contributions. Evident Grace does not collect bank or credit card information to save on our servers.